Urgent Help

Is this an emergency?

Are you or others in danger? Do you need an ambulance or the police?

24 hour phone line for crisis support and suicide prevention.

24 hour phone line. A free counselling service for young people across Australia aged between 5-25 years.

24 hour phone line for support, information and advice.

Self help options

Self help options

Privacy explained

Share

Print + Download

At YoDAA we do our very best to protect your privacy. Nothing said (or written) can be passed on to anyone else without your permission, unless we are concerned about your safety or the safety of someone else, and we need to exercise our duty of care. We’ll talk to you first if this happens.

We only gather and record enough information for the purposes of giving you the service you’ve asked for, and we store any information given securely. YoDAA is run & overseen by YSAS, a health service, which means we must follow the laws and regulations that protect the security and use of your personal information.

YoDAA also uses the information we collect to make sure we can improve our service and make sure we are doing a good job so sometimes your info may be de-identified (so no one knows it is about you) and used for statistical purposes to evaluate our service.

You should also know know that YoDAA has several workers who all work as a team. This means the information you discuss with one worker is available to other YoDAA workers and is sometimes discussed within the team so the best advice can be given to you.

If you would like more information about privacy, contact us or email privacy@ysas.org.au.

It takes courage to change. Remember you are not alone & other young people have been in your shoes.

Get help now

YoDAA is a free and confidential online and phone service that offers supports to young people, families and professionals. You can contact 9am – 5pm Monday to Friday.

Further Reading

YSAS Privacy Statement

Understanding Why I Use

Staying as safe as you can YoDAA

Related Articles

I want to cut down or stop

Tips for helping a friend who has had too much

Signs to look out for that indicate your friend might have overdosed, and how to support them through it so they come out the other side.

Signs to look out for that indicate your friend might have overdosed, and how to support them through it so they come out the other side.

What Happens After 25?

Read on to find out how to access residential and community based support options across Victoria once you turn 25 and need to access Adult Support Services. It’s not too hard but you need to do a bit more yourself.

Read on to find out how to access residential and community based support options across Victoria once you turn 25 and need to access Adult Support Services. It’s not too…

Not sure what I want to do

Single Session Family Consultation [SSFC]

YoDAA can provide a neutral, confidential space led by professionals who understand the challenges families face. Their role is to support healthier communication—not to judge or take sides. Sometimes one good conversation is enough to shift things in a better direction.

YoDAA can provide a neutral, confidential space led by professionals who understand the challenges families face. Their role is to support healthier communication—not to judge or take sides. Sometimes one good conversation is…

Duty of Care

We will always do our best to make sure you and others are safe, If we become concerned about your safety (or anyone else’s) during a chat or phone session or because of the contents of an email.

We will always do our best to make sure you and others are safe, If we become concerned about your safety (or anyone else’s) during a chat or phone session or…

Not sure what I want to do

Top tips for staying safe

Staying safe is the most important thing. That starts with knowing what you are taking! Ask and research everything you can about a drug. Do your research. Where possible, know what you are taking, What are its effects, how long will they last, does it have side effects?

Staying safe is the most important thing. That starts with knowing what you are taking! Ask and research everything you can about a drug. Do your research. Where possible, know what…

Not sure what I want to do

Reasons drugs can become a problem

There are many reasons drug or alcohol use can become a problem for someone but it’s always something more than just ‘bad luck’.

There are many reasons drug or alcohol use can become a problem for someone but it’s always something more than just ‘bad luck’.

I want to cut down or stop

Tips for helping a friend who has had too much

Signs to look out for that indicate your friend might have overdosed, and how to support them through it so they come out the other side.

Signs to look out for that indicate your friend might have overdosed, and how to support them through it so they come out the other side.

What Happens After 25?

Read on to find out how to access residential and community based support options across Victoria once you turn 25 and need to access Adult Support Services. It’s not too hard but you need to do a bit more yourself.

Read on to find out how to access residential and community based support options across Victoria once you turn 25 and need to access Adult Support Services. It’s not too…

Not sure what I want to do

Single Session Family Consultation [SSFC]

YoDAA can provide a neutral, confidential space led by professionals who understand the challenges families face. Their role is to support healthier communication—not to judge or take sides. Sometimes one good conversation is enough to shift things in a better direction.

YoDAA can provide a neutral, confidential space led by professionals who understand the challenges families face. Their role is to support healthier communication—not to judge or take sides. Sometimes one good conversation is…