Urgent Help

Is this an emergency?

Are you or others in danger? Do you need an ambulance or the police?

24 hour phone line for crisis support and suicide prevention.

24 hour phone line. A free counselling service for young people across Australia aged between 5-25 years.

24 hour phone line for support, information and advice.

Self help options

Self help options

Duty of Care

Share

Print + Download

Duty of Care is a law which means we must not do things that could cause harm to another person. If we become concerned about your safety (or anyone else’s) during a phone call, or because of the contents of an email, we will always do our best to make sure you and/or others are safe. This might mean breaching your privacy and confidentiality and passing on information you have given us about yourself and others to authorities such as the police or other emergency services. If we can, we will always let you know when we have concerns and when we feel we need to breach confidentiality.

It takes courage to change. Remember you are not alone & other young people have been in your shoes.

Get help now

YoDAA is a free and confidential online and phone service that offers supports to young people, families and professionals. You can contact 9am – 5pm Monday to Friday.

Further Reading

Understanding why I use

Top tips for staying safe

Related Articles

Privacy explained

At YoDAA we do our very best to protect your privacy. Nothing said (or written) can be passed on to anyone else without your permission, unless we are concerned about your safety or the safety of someone else and we need to exercise our duty of care. We’ll talk to you…

At YoDAA we do our very best to protect your privacy. Nothing said (or written) can be passed on to anyone else without your permission, unless we are concerned about…

I want to cut down or stop

Planning ahead for the risky or tough times.

When you reduce or stop using there will be times and circumstances that will be harder than others. Planning ahead for these times will make it easier and more predictable to manage.

When you reduce or stop using there will be times and circumstances that will be harder than others. Planning ahead for these times will make it easier and more predictable…

Privacy explained

At YoDAA we do our very best to protect your privacy. Nothing said (or written) can be passed on to anyone else without your permission, unless we are concerned about your safety or the safety of someone else and we need to exercise our duty of care. We’ll talk to you…

At YoDAA we do our very best to protect your privacy. Nothing said (or written) can be passed on to anyone else without your permission, unless we are concerned about…

I want to cut down or stop

Planning ahead for the risky or tough times.

When you reduce or stop using there will be times and circumstances that will be harder than others. Planning ahead for these times will make it easier and more predictable to manage.

When you reduce or stop using there will be times and circumstances that will be harder than others. Planning ahead for these times will make it easier and more predictable…