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24 hour phone line. A free counselling service for young people across Australia aged between 5-25 years.

24 hour phone line for support, information and advice.

Drug Facts & info

Drug facts & info

E-Support

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Different e-services offer a range of options and ways of communicating so you can choose the option that is best for you

WHAT IS E-SUPPORT?

E-support means support you get that does not involve face to face contact with a worker. Telephone and online counselling, including live chat and email are all examples of e-support. Even though technology is used to deliver support, e-support still involves interaction with a real worker.

WHAT HAPPENS?

E-support is great for counselling and support around different issues such as:

emotional health issues
drug and alcohol concerns.

E-support is also a great way to access:

information and advice
referrals to services

WHAT COULD I EXPECT?

Different e-services offer a range of options and ways of communicating so you can choose the option that is best for you. E-services can be popular so at times you can wait while a counsellor is free to respond to you.

Most e-support services are clear that without seeing you face to face there is a limit to how much they can help you.

WHO IS IT BEST FOR?

E-support is best if you:

want help with a specific issue such as drug or alcohol support
don’t want to see someone face to face
there is no immediate risk with your drug or alcohol use
your basic needs, including a stable living arrangement, are met

Centre-based counselling offers support in a comfortable place away from your usual environment

Get help now

YoDAA is a free and confidential online and phone service that offers supports to young people, families and professionals. You can contact 9am – 5pm Monday to Friday.

Further Reading

Slip-ups and using again

Looking after yourself when you’re using

Cutting down without stopping

Understanding why I use

Anxiety | What is Anxiety & The Effects in Young People | headspace

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