When you consider how much time young people spend talking to their friends online or on their phones, it is not surprising that some are more comfortable talking to support workers in this way too.
E-support, sometimes called telephone or online counselling, is a form of drug and alcohol support that some young people may prefer and engage better in than face-to-face sessions.Â
A drug and alcohol worker is there to provide counselling, referral to local services and assess drug and alcohol and mental health issues however, a young person is not required to attend an office – or even leave their home.
Regardless of the substance a young person is using or the amount being used, e-support is a great option for young people who do not want to meet a worker face-to-face, and who have a safe, private place free of interruptions to access the internet or talk to their worker on the phone. Â
Though there are many benefits to e-support, it is not suitable for everyone. Young people who do not have a stable home and who are still working to get basic needs met are better suited to face-to-face options where workers can meet with them for a meal and help them organise things like housing and transport.
Likewise, young people whose substance use puts them at great risk benefit from face-to-face catch ups with a worker who can check that they are OK and get them medical help if needed.
Think e-support might be a good option for your family member?
Some examples of e-support services YoDAA recommends are e-headspace and counselling online (not specifically for young people).Â
A drug and alcohol worker is still there to provide counselling and referrals to local services
Get help now
YoDAA is a free and confidential online and phone service that offers supports to young people, families and professionals. You can contact 9am – 5pm Monday to Friday.