Different e-services offer a range of options and ways of communicating so you can choose the option that is best for you
WHAT IS E-SUPPORT?
E-support means support you get that does not involve face to face contact with a worker. Telephone and online counselling, including live chat and email are all examples of e-support. Even though technology is used to deliver support, e-support still involves interaction with a real worker.
E-support is great for counselling and support around different issues such as:
- emotional health issues
- drug and alcohol concerns.
E-support is also a great way to access:
- information and advice
- referrals to services
WHAT COULD I EXPECT?
Different e-services offer a range of options and ways of communicating so you can choose the option that is best for you. E-services can be popular so at times you can wait while a counsellor is free to respond to you.
Most e-support services are clear that without seeing you face to face there is a limit to how much they can help you.
WHO IS IT BEST FOR?
E-support is best if you:
- want help with a specific issue such as drug or alcohol support
- don’t want to see someone face to face
- there is no immediate risk with your drug or alcohol use
- your basic needs, including a stable living arrangement, are met
If you'd like to know more about e-support options, contact YoDAA (1800 458 685) if you wish to find a service near you.